CONTACT US
FAQ'S

Do you cover my area?

We cover every Birmingham post code and areas slightly outside of Birmingham post codes so just ask if we don't mention them here. Sutton Coldfield and Solihull.  North West as far as West Bromwich, Wednesbury, Bilston, and South East as far as Leamington Spa and Warwick. 

Where are you based?

Our registered office is Alexander House, 60-61 Tenby Street North, Jewellery Quarter, Birmingham, B1 3EG
It's not a big busy office. We choose busy outdoorsy gardeners. Most of our team work remotely meaning they are mobile, more energised and we can keep our prices low. 

Which services can you help me with?

A personal, regular gardener (maximised value)
One off tidy ups
Clearances
Green Waste Removal
Household Waste Removal
Fencing Supply and Installation
Landscape Products and Installation
Tree Services
Weed Killing

​​​​​​​​​​​​​​​​​​​​​Do I need to take time off work for a quote or the work to be done?

Absolutely not. We have various quotation options. We are self sufficient with state of the art petrol tools. You don't have to wait in for us ever. We make things zero hassle and have lots of ways of stopping people even having to wait in for quotations. (photo quotes, facetime quotes, leave a gate open, book an early morning timed appointment for 0745hrs)

What are your opening hours?

24/7 You can email us to arrange a quote or send photos
​​​​​​​
​​​​​​​​​​​​​Ou​​​​​​​​​​​​​​​​​​​​​r 'hands on' team- technicians​​​​​​​, specialists and experts work precisely and efficiently during the week to deliver maximum value to clients meaning they need the rest and recovery on the weekend to be the best every weekday.
Our hands on team work on client premises Monday to Friday 8am- 4pm. Your work will be complete whe​​​​​​​​​​​​​​n you get home.

How Do I Arrange A Quote?

You can arrange it right now- You can fill out our contact us form (top right corner of every page) to arrange a timed meeting or just send photos.
We produce accurate quotes from photos typically by the end of the next working day.
For timed meetings we only need 5- 10 minutes maximum. We're not salespeople. 
Alternatively you can leave a gate open and we can view the garden whilst you are at work. We can even video call you whilst on site if you'd like to explain anything awkward but generally we can advise what needs to be done to give best value and itemise all tasks so you can choose what you spend. 
 
How Quickly Can I get my Quote?

Really Quickly- ​​​​​​​If you send appropriate photos, typically by the end of the next working day.
If you book a visit to your premises we try to attend the same week
We write quotations up and email them within 48hours of visits on weekdays

Are you Insured?

Yes, our public liability covers your property and neighbours up to £1 million. Our employers liability covers our staff in case of injury on your property up to £5 million. 

Do you take the waste away?

Yes and we fully recycle it responsibly and are licensed by the Environmental agency to take it away from your premises

Are you qualified?

Yes, our staff undertake industry recognised training courses

Who am I letting into my home?

All our staff have enhanced DBS (formerly CRB) certificates

​​​​​​​What If I'm not happy?

​​​​​​​We will come back to put it right. Guaranteed
​​​​​​​
How do I pay?

Conveniently 24 hours after completion so you have time to check our workmanship. 
​​​​​​​
Got A Different Question?
Privacy Policy

General Data Protection Rules (GDPR) require that we have your active consent and acceptance of our Privacy Policy so please review our Privacy Policy set out below

PRIVACY POLICY

This policy sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us.

1. Genuine Gardener and Genuine Home Services 

Genuine Gardener and Genuine Home Services  are trading names for E- Gardens Limited, a company registered in England and Wales with the company registration number 10410956 and having our registered place of business at Alexander House, 60-61 Tenby Street North, Jewellery Quarter, Birmingham, B1 1EG



2. PERSONAL DATA COLLECTED FROM YOU



2.1        The personal data which we collect from you are set out as follows:

2.1.1     your name;

2.1.2     your geographical address;

2.1.3     your email address,

2.1.4     your contact number (telephone/mobile)

(collectively, “Your Personal Data”).



3. USES MADE OF YOUR PERSONAL DATA

3.1        We will use Your Personal Data that you provide to us:

3.1.1     to enable us to fulfil your requests and to provide the services relevant to you; 

3.1.2     to alert you to any product and service changes and updated information including booking dates and changes to our services

3.1.3     to periodically advise you by email/ text/ post of service updates, special offers, promotions, new products. 



4. RETENTION OF YOUR PERSONAL DATA

4.1 We take appropriate measures to ensure that any personal data are kept secure and are kept for only so long as is necessary for the purpose for which they are used. To this end, any accounts which have remained dormant for 12 months or more will be deleted.

4.2 If your personal details change, please update us via email or in writing. If you have any queries about how we use your personal data, please contact us by writing to E – Gardens Limited on the address above or email us on officeatgenuine@gmail.com

4.3 We update this personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.



5. YOUR RIGHTS

5.1        You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please email us on officeatgenuine@gmail.com

5.2        In the event you do not wish for us to retain Your Personal Data for administration purposes as detailed above (3), please email us on officeatgenuine@gmail.com

5.3        The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.



6. DISCLOSURE OF YOUR INFORMATION

6.1        We may disclose Your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

6.2        We may disclose Your Personal Data to third parties in the following circumstances:

6.2.1     In the event that we sell or buy any business or assets, in which case we may disclose Your Personal Data to the prospective seller or buyer of such business or assets; or

6.2.2     if E – Gardens Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

6.2.3     If we are under a duty to disclose or share Your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of E- Gardens Limited, our customers, or third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection.



7. COOKIES AND IP ADDRESSES

7.1        We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our websites (the “Website”). Storing cookies is usual practice for any web site that needs to remember what its users’ preferences are and we use cookies to keep track of your choices in the Website.

7.2        If you would like to delete any cookies that are already on your computer, please refer to the instructions for your browser software to locate the file or directory that cookies are stored in.  If you would like to stop cookies being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu.  Further information about deleting or controlling cookies is available at www.aboutcookies.org.

7.3        Please note that when you visit our site, we also log your IP address, a unique identifier for your computer or other access device. 



8. CHANGES TO OUR PRIVACY POLICY 

8.1        Any changes we may make to this Privacy Policy document in the future will be posted on this page and notified to you using the Website.



9. CONTACT DETAILS

Please direct any queries about this Privacy Policy to:

By Post:

E- Gardens Limited 
Alexander House
60-61 Tenby Street North
Jewellery Quarter 
Birmingham 
B1 3EG

Email:

officeatgenuine@gmail.com





Please note that declining to accept will result in our decision to decline your business  as we are regrettably unable to provide services or fulfil orders without your acceptance.
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